:root {
    --red: #d62828;
    --purple: #b5179e;
    --gradient: linear-gradient(135deg, #d62828 0%, #b5179e 100%);
    --dark: #1a1a1a;
    --white: #ffffff;
    --gray-50: #f9fafb;
    --gray-100: #f3f4f6;
    --gray-200: #e5e7eb;
    --gray-300: #d1d5db;
    --gray-400: #9ca3af;
    --gray-500: #6b7280;
    --gray-600: #4b5563;
    --gray-700: #374151;
    --green: #10b981;
    --blue: #3b82f6;
    --orange: #f59e0b;
}

* { margin: 0; padding: 0; box-sizing: border-box; }

body {
    font-family: 'Segoe UI', -apple-system, BlinkMacSystemFont, sans-serif;
    font-size: 16px;
    line-height: 1.6;
    color: var(--gray-700);
    background: var(--gray-50);
}

.container { max-width: 1200px; margin: 0 auto; padding: 0 20px; }
a { text-decoration: none; color: inherit; }

.navbar {
    background: rgba(255,255,255,0.95);
    backdrop-filter: blur(20px);
    box-shadow: 0 2px 20px rgba(0,0,0,0.08);
    padding: 12px 0;
    position: fixed;
    width: 100%;
    top: 0;
    z-index: 1050;
    border-bottom: 1px solid rgba(214,40,40,0.08);
}

.navbar-brand {
    font-weight: 800;
    font-size: 1.45rem;
    color: var(--dark) !important;
    display: flex;
    align-items: center;
    gap: 10px;
    transition: all 0.3s ease;
}

.navbar-brand:hover {
    transform: scale(1.02);
}

.navbar-brand i {
    background: var(--gradient);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
    font-size: 1.5rem;
}

.navbar-nav .nav-link {
    color: #4b5563 !important;
    font-weight: 600;
    padding: 10px 18px !important;
    border-radius: 10px;
    transition: all 0.3s ease;
    font-size: 14px;
    letter-spacing: 0.2px;
}

.navbar-nav .nav-link:hover {
    color: var(--red) !important;
    background: linear-gradient(135deg, rgba(214,40,40,0.08), rgba(181,23,158,0.05));
    transform: translateY(-1px);
}

.navbar-nav .nav-link.active {
    color: #fff !important;
    background: linear-gradient(135deg, var(--red), var(--purple));
    box-shadow: 0 4px 12px rgba(214,40,40,0.25);
}

.navbar-toggler {
    border: 1px solid rgba(0,0,0,0.1);
    padding: 6px 10px;
    border-radius: 8px;
}

.navbar-toggler:focus { box-shadow: 0 0 0 3px rgba(214,40,40,0.2); }
.dropdown-toggle::after {
    margin-left: 6px;
    vertical-align: 2px;
    transition: transform 0.3s;
}
.dropdown-toggle[aria-expanded="true"]::after { transform: rotate(180deg); }
.dropdown-menu {
    border: none;
    border-radius: 16px;
    box-shadow: 0 10px 40px rgba(0,0,0,0.15);
    padding: 12px;
    margin-top: 8px !important;
    min-width: 220px;
    animation: dropIn 0.2s ease;
}
@keyframes dropIn {
    from { opacity: 0; transform: translateY(-8px); }
    to { opacity: 1; transform: translateY(0); }
}
.dropdown-item {
    padding: 12px 16px;
    border-radius: 10px;
    font-weight: 600;
    color: #4b5563;
    display: flex;
    align-items: center;
    gap: 10px;
    transition: all 0.2s ease;
}
.dropdown-item i { font-size: 1.1rem; width: 20px; }
.dropdown-item:hover {
    background: linear-gradient(135deg, rgba(214,40,40,0.08), rgba(181,23,158,0.05));
    color: var(--red);
    transform: translateX(4px);
}
.dropdown-item.active {
    background: linear-gradient(135deg, var(--red), var(--purple));
    color: #fff;
}
.dropdown-divider { margin: 8px 0; border-color: #e9ecef; }

.hero-section {
    background: var(--gradient);
    padding: 140px 20px 100px;
    margin-top: 70px;
    text-align: center;
    position: relative;
    overflow: hidden;
}

.hero-section::before {
    content: '';
    position: absolute;
    width: 600px;
    height: 600px;
    background: rgba(255,255,255,0.08);
    border-radius: 50%;
    top: -300px;
    right: -200px;
}

.hero-content {
    position: relative;
    z-index: 2;
    max-width: 800px;
    margin: 0 auto;
}

.live-badge {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: rgba(255,255,255,0.2);
    color: white;
    padding: 8px 20px;
    border-radius: 50px;
    font-size: 14px;
    font-weight: 600;
    margin-bottom: 20px;
}

.pulse-dot {
    width: 10px;
    height: 10px;
    background: #4ade80;
    border-radius: 50%;
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0%, 100% { opacity: 1; transform: scale(1); }
    50% { opacity: 0.6; transform: scale(1.2); }
}

.hero-section h1 {
    color: white;
    font-size: 3rem;
    font-weight: 800;
    margin-bottom: 15px;
}

.hero-subtitle {
    color: rgba(255,255,255,0.95);
    font-size: 1.25rem;
    margin-bottom: 30px;
}

.hero-stats {
    display: flex;
    justify-content: center;
    gap: 40px;
    flex-wrap: wrap;
}

.hero-stat {
    display: flex;
    align-items: center;
    gap: 8px;
    color: rgba(255,255,255,0.9);
    font-size: 15px;
}

.section-header { text-align: center; margin-bottom: 40px; }

.section-badge {
    display: inline-block;
    background: rgba(214,40,40,0.1);
    color: var(--red);
    padding: 6px 16px;
    border-radius: 50px;
    font-size: 13px;
    font-weight: 700;
    text-transform: uppercase;
    margin-bottom: 12px;
}

.section-header h2 {
    font-size: 2rem;
    font-weight: 700;
    color: var(--dark);
    margin-bottom: 8px;
}

.section-header p { color: var(--gray-500); }

.options-section { padding: 80px 20px; background: var(--white); }

.options-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 30px;
    max-width: 900px;
    margin: 0 auto;
}

.option-card {
    background: var(--white);
    border: 2px solid var(--gray-200);
    border-radius: 24px;
    padding: 40px 30px;
    position: relative;
    transition: all 0.3s ease;
}

.option-card:hover {
    border-color: var(--red);
    box-shadow: 0 20px 40px rgba(214,40,40,0.15);
    transform: translateY(-5px);
}

.option-card.recommended {
    border-color: var(--red);
    box-shadow: 0 10px 30px rgba(214,40,40,0.15);
}

.recommended-badge {
    position: absolute;
    top: -14px;
    left: 50%;
    transform: translateX(-50%);
    background: var(--gradient);
    color: white;
    padding: 8px 20px;
    border-radius: 50px;
    font-size: 13px;
    font-weight: 700;
    display: flex;
    align-items: center;
    gap: 6px;
}

.option-icon {
    width: 80px;
    height: 80px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 20px;
}

.option-icon.green {
    background: linear-gradient(135deg, #10b981, #059669);
    box-shadow: 0 10px 30px rgba(16,185,129,0.4);
}

.option-icon.purple {
    background: linear-gradient(135deg, #b5179e, #7c3aed);
    box-shadow: 0 10px 30px rgba(181,23,158,0.4);
}

.option-icon i { font-size: 2rem; color: white; }

.option-card h3 {
    font-size: 1.5rem;
    font-weight: 700;
    text-align: center;
    color: var(--dark);
    margin-bottom: 5px;
}

.option-desc {
    text-align: center;
    color: var(--gray-500);
    margin-bottom: 25px;
}

.benefits-list { list-style: none; margin: 0 0 25px 0; }

.benefits-list li {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 10px 0;
    font-size: 15px;
    color: var(--gray-600);
}

.benefits-list i { color: var(--green); font-size: 18px; }

.option-stats {
    display: flex;
    justify-content: center;
    gap: 40px;
    padding: 20px 0;
    margin-bottom: 25px;
    border-top: 1px solid var(--gray-200);
    border-bottom: 1px solid var(--gray-200);
}

.stat-item { text-align: center; }
.stat-item strong { display: block; font-size: 1.75rem; font-weight: 800; color: var(--dark); }
.stat-item span { font-size: 12px; color: var(--gray-500); }

.btn-primary-full {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    width: 100%;
    padding: 16px 24px;
    background: var(--gradient);
    color: white;
    font-size: 16px;
    font-weight: 700;
    border: none;
    border-radius: 50px;
    cursor: pointer;
    transition: all 0.3s;
    box-shadow: 0 8px 25px rgba(214,40,40,0.35);
}

.btn-primary-full:hover {
    transform: translateY(-2px);
    box-shadow: 0 12px 35px rgba(214,40,40,0.45);
    color: white;
}

.btn-outline-full {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    width: 100%;
    padding: 14px 24px;
    background: transparent;
    color: var(--red);
    font-size: 16px;
    font-weight: 700;
    border: 2px solid var(--red);
    border-radius: 50px;
    cursor: pointer;
    transition: all 0.3s;
}

.btn-outline-full:hover {
    background: var(--gradient);
    color: white;
    border-color: transparent;
}

.option-hint {
    text-align: center;
    font-size: 13px;
    color: var(--gray-400);
    margin-top: 15px;
    margin-bottom: 0;
}

.categories-section { padding: 80px 20px; background: var(--gray-50); }

.categories-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 20px;
}

.category-card {
    background: var(--white);
    border: 2px solid var(--gray-200);
    border-radius: 16px;
    padding: 25px 20px;
    text-align: center;
    transition: all 0.3s;
    position: relative;
    display: block;
}

.category-card:hover {
    border-color: var(--red);
    box-shadow: 0 10px 30px rgba(0,0,0,0.1);
    transform: translateY(-5px);
}

.cat-icon {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 15px;
}

.cat-icon.blue { background: linear-gradient(135deg, #3b82f6, #1d4ed8); }
.cat-icon.purple { background: linear-gradient(135deg, #b5179e, #7c3aed); }
.cat-icon.orange { background: linear-gradient(135deg, #f59e0b, #d97706); }
.cat-icon.red { background: linear-gradient(135deg, #ef4444, #dc2626); }
.cat-icon.teal { background: linear-gradient(135deg, #14b8a6, #0d9488); }
.cat-icon.gold { background: linear-gradient(135deg, #eab308, #ca8a04); }
.cat-icon.green { background: linear-gradient(135deg, #22c55e, #16a34a); }

.cat-icon i { font-size: 1.5rem; color: white; }

.category-card h4 { font-size: 1rem; font-weight: 700; color: var(--dark); margin-bottom: 5px; }
.category-card p { font-size: 13px; color: var(--gray-500); margin: 0; }

.price-tag, .popular-tag {
    position: absolute;
    top: 10px;
    right: 10px;
    padding: 4px 10px;
    border-radius: 20px;
    font-size: 11px;
    font-weight: 600;
}

.price-tag { background: var(--gray-100); color: var(--gray-600); }
.popular-tag { background: var(--gradient); color: white; }

.trust-section { padding: 80px 20px; background: var(--white); }

.trust-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 60px;
    align-items: center;
}

.trust-content h2 { font-size: 2rem; color: var(--dark); margin-bottom: 15px; }
.trust-content > p { color: var(--gray-500); margin-bottom: 30px; }

.trust-features { display: flex; flex-direction: column; gap: 25px; }
.trust-feature { display: flex; gap: 20px; }

.feature-icon {
    width: 50px;
    height: 50px;
    background: rgba(214,40,40,0.1);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.feature-icon i { font-size: 1.25rem; color: var(--red); }
.feature-text h5 { font-size: 1rem; font-weight: 700; color: var(--dark); margin-bottom: 5px; }
.feature-text p { font-size: 14px; color: var(--gray-500); margin: 0; }

.testimonial-box {
    background: var(--gray-50);
    border-radius: 24px;
    padding: 40px;
    position: relative;
}

.quote-icon {
    position: absolute;
    top: -20px;
    left: 30px;
    width: 50px;
    height: 50px;
    background: var(--gradient);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
}

.quote-icon i { font-size: 1.5rem; color: white; }
.quote-text { font-size: 1.1rem; font-style: italic; color: var(--gray-600); line-height: 1.8; margin-bottom: 25px; }
.quote-author { display: flex; align-items: center; gap: 15px; margin-bottom: 15px; }

.author-avatar {
    width: 50px;
    height: 50px;
    background: var(--gray-200);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
}

.author-avatar i { font-size: 1.5rem; color: var(--gray-400); }
.author-info strong { display: block; color: var(--dark); }
.author-info span { font-size: 14px; color: var(--gray-500); }
.quote-stars { color: #fbbf24; }

.urgent-section { padding: 40px 20px; }

.urgent-box {
    background: var(--gradient);
    border-radius: 24px;
    padding: 40px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 30px;
    flex-wrap: wrap;
}

.urgent-content { display: flex; align-items: center; gap: 25px; color: white; }

.urgent-icon {
    width: 70px;
    height: 70px;
    background: rgba(255,255,255,0.2);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
}

.urgent-icon i { font-size: 1.75rem; }
.urgent-text h3 { font-size: 1.5rem; color: white; margin-bottom: 5px; }
.urgent-text p { margin: 0; opacity: 0.9; }

.btn-phone {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    background: white;
    color: var(--red);
    padding: 16px 30px;
    border-radius: 50px;
    font-size: 18px;
    font-weight: 700;
    transition: all 0.3s;
}

.btn-phone:hover { transform: scale(1.05); color: var(--red); }

.final-cta { padding: 80px 20px; text-align: center; background: var(--gray-50); }
.final-cta h2 { font-size: 2rem; color: var(--dark); margin-bottom: 10px; }
.final-cta > p { color: var(--gray-500); margin-bottom: 30px; }

.btn-cta-large {
    display: inline-flex;
    align-items: center;
    gap: 12px;
    background: var(--gradient);
    color: white;
    padding: 20px 50px;
    border-radius: 50px;
    font-size: 1.2rem;
    font-weight: 700;
    transition: all 0.3s;
    box-shadow: 0 10px 40px rgba(214,40,40,0.4);
}

.btn-cta-large:hover {
    transform: translateY(-3px);
    box-shadow: 0 15px 50px rgba(214,40,40,0.5);
    color: white;
}

.cta-trust { margin-top: 20px; display: flex; justify-content: center; gap: 30px; }
.cta-trust span { font-size: 14px; color: var(--gray-500); display: flex; align-items: center; gap: 6px; }
.cta-trust i { color: var(--green); }

footer {
    background: #111;
    color: #9ca3af;
    padding: 80px 0 24px;
    margin-top: 80px;
}
.footer-brand {
    font-size: 1.5rem;
    font-weight: 900;
    color: #fff;
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 16px;
}
.footer-brand i { color: var(--red); }
.footer-desc { color: #6c757d; line-height: 1.8; margin-bottom: 24px; max-width: 300px; }
.footer-title { font-weight: 700; color: #fff; margin-bottom: 20px; }
.footer-links { list-style: none; padding: 0; }
.footer-links li { margin-bottom: 12px; }
.footer-links a { color: #9ca3af; text-decoration: none; transition: all 0.3s; }
.footer-links a:hover { color: var(--red); padding-left: 8px; }
.footer-contact div { display: flex; align-items: center; gap: 12px; margin-bottom: 16px; }
.footer-contact i { color: var(--red); width: 20px; }
.social-links { display: flex; gap: 10px; }
.social-link {
    width: 44px;
    height: 44px;
    background: rgba(255,255,255,0.05);
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    font-size: 1.2rem;
    transition: all 0.3s;
}
.social-link:hover {
    background: linear-gradient(135deg, var(--red), var(--purple));
    transform: translateY(-3px);
}
.footer-bottom {
    border-top: 1px solid rgba(255,255,255,0.08);
    padding-top: 24px;
    margin-top: 60px;
    text-align: center;
}
.footer-legal a { color: #6c757d; text-decoration: none; margin: 0 16px; }
.footer-legal a:hover { color: var(--red); }
@media(max-width:768px){
  footer{padding:3rem 0 1.5rem;}
  .footer-brand{font-size:1.4rem;margin-bottom:1rem;}
  .footer-desc{font-size:.95rem;margin-bottom:1.2rem;}
  .footer-title{font-size:1.1rem;margin-bottom:1.3rem;}
  .footer-links a{font-size:.95rem;}
  .footer-contact-item{font-size:.95rem;margin-bottom:1rem;}
  .footer-contact-item i{font-size:1.1rem;}
  .footer-col{margin-bottom:2.5rem;}
  .footer-bottom{padding-top:2rem;margin-top:3rem;}
  .footer-legal{display:flex;flex-direction:column;gap:.8rem;}
  .footer-legal a{margin:0;font-size:.9rem;}
}

.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 12px 24px;
    border-radius: 10px;
    font-weight: 600;
    font-size: 15px;
    transition: all 0.2s;
    border: none;
    cursor: pointer;
}

.btn-gradient {
    background: var(--gradient);
    color: white !important;
    border-radius: 50px;
    padding: 14px 28px;
    box-shadow: 0 8px 25px rgba(214,40,40,0.35);
    font-weight: 500;
}

.btn-gradient:hover {
    transform: translateY(-2px);
    box-shadow: 0 12px 35px rgba(214,40,40,0.45);
}

.btn-outline-secondary {
    background: transparent;
    border: 2px solid var(--gray-300);
    color: var(--gray-600);
}

.btn-outline-secondary:hover { border-color: var(--gray-400); background: var(--gray-100); }

.btn-outline-danger {
    background: linear-gradient(135deg, rgba(214,40,40,0.05), rgba(181,23,158,0.05));
    border: 2px solid rgba(214,40,40,0.3);
    color: var(--red);
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    font-weight: 600;
    position: relative;
    overflow: hidden;
}

.btn-outline-danger::before {
    content: '';
    position: absolute;
    top: 0;
    left: -100%;
    width: 100%;
    height: 100%;
    background: var(--gradient);
    transition: left 0.3s ease;
    z-index: -1;
}

.btn-outline-danger:hover {
    border-color: transparent;
    color: white;
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(214,40,40,0.35);
}

.btn-outline-danger:hover::before {
    left: 0;
}

.btn-sm {
    padding: 10px 20px;
    font-size: 14px;
    border-radius: 10px;
    font-weight: 600;
}
.btn-lg { padding: 16px 32px; font-size: 17px; }
.w-100 { width: 100%; }

.card {
    background: white;
    border: 1px solid var(--gray-200);
    border-radius: 24px;
    box-shadow: 0 4px 20px rgba(0,0,0,0.06);
    transition: all 0.3s ease;
    overflow: hidden;
}

.card:hover {
    box-shadow: 0 8px 32px rgba(0,0,0,0.1);
}

.card-header {
    padding: 28px 32px;
    border-bottom: 1px solid var(--gray-200);
    background: linear-gradient(135deg, rgba(214,40,40,0.02), rgba(181,23,158,0.01));
    border-radius: 24px 24px 0 0;
}

.card-header h4 {
    font-weight: 800;
    font-size: 1.35rem;
    color: var(--dark);
    display: flex;
    align-items: center;
    gap: 10px;
}

.card-header h4 i {
    background: var(--gradient);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.card-body {
    padding: 32px;
}

.form-control, .form-select {
    width: 100%;
    padding: 14px 16px;
    border: 2px solid var(--gray-300);
    border-radius: 10px;
    font-size: 15px;
    transition: all 0.2s;
    background: white;
}

.form-control:focus, .form-select:focus {
    outline: none;
    border-color: var(--red);
    box-shadow: 0 0 0 4px rgba(214,40,40,0.1);
}

.form-label {
    display: block;
    font-weight: 600;
    color: var(--gray-700);
    margin-bottom: 8px;
    font-size: 14px;
}

textarea.form-control { min-height: 140px; resize: vertical; }

.alert {
    padding: 16px 20px;
    border-radius: 12px;
    display: flex;
    gap: 12px;
    margin-bottom: 20px;
}

.alert i { font-size: 20px; }
.alert-success { background: #d1fae5; color: #065f46; }
.alert-danger { background: #fee2e2; color: #991b1b; }
.alert-warning { background: #fef3c7; color: #92400e; }
.alert-info { background: #dbeafe; color: #1e40af; }

.status-badge {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 8px 18px;
    border-radius: 12px;
    font-size: 13px;
    font-weight: 700;
    letter-spacing: 0.3px;
    border: 2px solid;
    transition: all 0.2s ease;
}

.status-badge:hover {
    transform: scale(1.05);
}

.status-ausstehend {
    background: linear-gradient(135deg, #fef3c7, #fde68a);
    color: #92400e;
    border-color: #fbbf24;
}

.status-in_bearbeitung {
    background: linear-gradient(135deg, #dbeafe, #bfdbfe);
    color: #1e40af;
    border-color: #60a5fa;
}

.status-abgeschlossen {
    background: linear-gradient(135deg, #d1fae5, #a7f3d0);
    color: #065f46;
    border-color: #34d399;
}

.badge {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 50px;
    font-size: 12px;
    font-weight: 600;
}

.bg-secondary { background: var(--gray-500) !important; color: white; }
.bg-success { background: var(--green) !important; color: white; }
.bg-danger { background: #ef4444 !important; color: white; }
.bg-warning { background: var(--orange) !important; color: white; }
.bg-info { background: var(--blue) !important; color: white; }

.priority-niedrig { background: var(--gray-400); color: white; }
.priority-normal { background: var(--blue); color: white; }
.priority-hoch { background: var(--orange); color: white; }
.priority-dringend { background: #ef4444; color: white; }

.ticket-number {
    font-family: 'SF Mono', Monaco, 'Courier New', monospace;
    font-weight: 800;
    font-size: 14px;
    color: var(--red);
    background: linear-gradient(135deg, rgba(214,40,40,0.08), rgba(181,23,158,0.08));
    padding: 6px 14px;
    border-radius: 8px;
    display: inline-block;
    border: 1px solid rgba(214,40,40,0.15);
    letter-spacing: 0.5px;
}

.message-container {
    max-height: 500px;
    overflow-y: auto;
    padding: 16px;
    background: var(--gray-100);
    border-radius: 12px;
}

.message {
    padding: 14px 16px;
    border-radius: 12px;
    margin-bottom: 12px;
    max-width: 85%;
}

.message-user, .message-guest {
    background: white;
    border: 1px solid var(--gray-200);
    margin-right: auto;
}

.message-admin {
    background: var(--gradient);
    color: white;
    margin-left: auto;
}

.message-system {
    background: #fef3c7;
    color: #92400e;
    max-width: 100%;
    text-align: center;
    font-size: 14px;
}

.message-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 8px;
    font-size: 13px;
}

.message-sender { font-weight: 600; }
.message-time { opacity: 0.7; }

.table {
    width: 100%;
    border-collapse: separate;
    border-spacing: 0;
}

.table thead th {
    font-weight: 700;
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 1px;
    padding: 18px 24px;
    background: var(--gray-50);
    border-bottom: 2px solid var(--gray-200);
    text-align: left;
    color: var(--gray-600);
    white-space: nowrap;
}

.table tbody td {
    padding: 20px 24px;
    border-bottom: 1px solid var(--gray-100);
    vertical-align: middle;
    font-size: 15px;
    background: white;
}

.table tbody tr {
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
}

.table tbody tr:hover {
    background: linear-gradient(90deg, rgba(214,40,40,0.03), rgba(181,23,158,0.02), rgba(214,40,40,0.03));
}

.table tbody tr:hover td {
    background: transparent;
    box-shadow: 0 4px 12px rgba(0,0,0,0.05);
}

.table tbody tr:hover td:first-child {
    border-radius: 12px 0 0 12px;
}

.table tbody tr:hover td:last-child {
    border-radius: 0 12px 12px 0;
}

.empty-state {
    text-align: center;
    padding: 60px 20px;
}

.empty-state i {
    font-size: 4rem;
    color: var(--gray-300);
    margin-bottom: 20px;
    display: block;
    opacity: 0.6;
}

.empty-state h3 {
    color: var(--dark);
    margin-bottom: 10px;
    font-size: 1.5rem;
    font-weight: 700;
}

.empty-state p {
    color: var(--gray-500);
    margin-bottom: 24px;
    font-size: 15px;
}

.stat-card {
    background: white;
    border-radius: 24px;
    padding: 32px 28px;
    text-align: center;
    border: 1px solid var(--gray-200);
    transition: all 0.4s cubic-bezier(0.4, 0, 0.2, 1);
    position: relative;
    overflow: hidden;
    box-shadow: 0 4px 16px rgba(0,0,0,0.04);
}

.stat-card::after {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 4px;
    background: linear-gradient(90deg, transparent, rgba(214,40,40,0.3), transparent);
    opacity: 0;
    transition: opacity 0.4s ease;
}

.stat-card:hover {
    transform: translateY(-8px) scale(1.02);
    box-shadow: 0 16px 48px rgba(0,0,0,0.12), 0 0 0 1px rgba(214,40,40,0.1);
    border-color: rgba(214,40,40,0.15);
}

.stat-card:hover::after {
    opacity: 1;
}

.stat-card .stat-icon {
    width: 72px;
    height: 72px;
    border-radius: 20px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 20px;
    box-shadow: 0 8px 24px rgba(0,0,0,0.15);
    transition: all 0.3s ease;
}

.stat-card:hover .stat-icon {
    transform: scale(1.1) rotate(5deg);
    box-shadow: 0 12px 32px rgba(0,0,0,0.2);
}

.stat-card .stat-icon i {
    font-size: 1.75rem;
    color: white;
}

.stat-card .stat-number {
    font-size: 3rem;
    font-weight: 900;
    color: var(--dark);
    margin-bottom: 8px;
    line-height: 1;
    background: var(--gradient);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.stat-card .stat-label {
    font-size: 14px;
    color: var(--gray-600);
    font-weight: 600;
    letter-spacing: 0.5px;
    text-transform: uppercase;
    font-size: 12px;
}

.dropdown-menu {
    background: white;
    border: 1px solid var(--gray-200);
    border-radius: 12px;
    box-shadow: 0 10px 40px rgba(0,0,0,0.15);
    padding: 8px;
    min-width: 180px;
}

.dropdown-item {
    padding: 10px 14px;
    border-radius: 8px;
    font-size: 14px;
    color: var(--gray-700);
    display: flex;
    align-items: center;
    gap: 10px;
    transition: all 0.15s;
}

.dropdown-item:hover { background: rgba(214,40,40,0.08); color: var(--red); }
.dropdown-divider { border-top: 1px solid var(--gray-200); margin: 6px 0; }

.auth-card {
    max-width: 450px;
    margin: 100px auto 40px;
    background: white;
    border-radius: 20px;
    box-shadow: 0 10px 40px rgba(0,0,0,0.1);
    overflow: hidden;
}

.auth-card .card-header {
    text-align: center;
    padding: 40px 30px 20px;
    border: none;
}

.auth-card .card-header .icon-wrapper {
    width: 70px;
    height: 70px;
    background: var(--gradient);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 16px;
}

.auth-card .card-header .icon-wrapper i { font-size: 1.75rem; color: white; }
.auth-card .card-header h2 { font-size: 1.5rem; margin-bottom: 8px; }
.auth-card .card-body { padding: 20px 40px 40px; }

@media (max-width: 1024px) {
    .options-grid { grid-template-columns: 1fr; max-width: 500px; }
    .categories-grid { grid-template-columns: repeat(2, 1fr); }
    .trust-grid { grid-template-columns: 1fr; gap: 40px; }
}

.dashboard-wrapper {
    padding: 40px 0 60px;
    position: relative;
}

.dashboard-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 48px;
    gap: 24px;
    flex-wrap: wrap;
    background: linear-gradient(135deg, rgba(214,40,40,0.03), rgba(181,23,158,0.02));
    padding: 32px 40px;
    border-radius: 24px;
    border: 1px solid rgba(214,40,40,0.08);
}

.dashboard-title-section {
    flex: 1;
    min-width: 0;
    z-index: 1;
}

.dashboard-title {
    font-size: 2rem;
    font-weight: 800;
    color: var(--dark);
    margin-bottom: 8px;
    line-height: 1.2;
    word-wrap: break-word;
    display: flex;
    align-items: center;
    gap: 12px;
}

.dashboard-title i {
    background: var(--gradient);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.dashboard-subtitle {
    color: var(--gray-600);
    margin: 0;
    font-size: 15px;
    line-height: 1.5;
}

.btn-new-ticket {
    flex-shrink: 0;
    align-self: center;
    background: var(--gradient) !important;
    color: white !important;
    border: none !important;
    padding: 16px 36px !important;
    font-size: 15px !important;
    font-weight: 700 !important;
    border-radius: 14px !important;
    box-shadow: 0 8px 24px rgba(214,40,40,0.25), 0 2px 8px rgba(0,0,0,0.08);
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    letter-spacing: 0.3px;
}

.btn-new-ticket:hover {
    transform: translateY(-3px);
    box-shadow: 0 12px 32px rgba(214,40,40,0.35), 0 4px 12px rgba(0,0,0,0.12);
    color: white !important;
}

.btn-new-ticket:active {
    transform: translateY(-1px);
    box-shadow: 0 6px 20px rgba(214,40,40,0.3);
}

@media (max-width: 991px) {
    .dropdown-menu {
        border-radius: 10px;
        box-shadow: none;
        background: #f8f9fa;
        border: 1px solid #e9ecef;
        margin-top: 4px !important;
        margin-left: 16px;
        margin-right: 16px;
        padding: 6px;
    }
    .dropdown-item {
        padding: 8px 12px;
        font-size: 0.85rem;
        font-weight: 500;
        border-radius: 6px;
        gap: 8px;
    }
    .dropdown-item i { font-size: 0.95rem; width: 16px; }
    .dropdown-item:hover { transform: none; }
    .dropdown-item.active { padding: 8px 12px; }
    .dropdown-divider { margin: 4px 0; }
}

@media (max-width: 768px) {
    .navbar {
        padding: 8px 0;
    }

    .navbar-brand {
        font-size: 1.1rem;
        font-weight: 700;
    }
    .navbar-brand i { font-size: 1.2rem; }

    .hero-section { padding: 120px 20px 80px; }
    .hero-section h1 { font-size: 2rem; }
    .hero-stats { gap: 20px; }
    .urgent-box { flex-direction: column; text-align: center; }
    .urgent-content { flex-direction: column; }
    .categories-grid { grid-template-columns: repeat(2, 1fr); }

    .dashboard-wrapper {
        padding: 24px 0 40px;
    }

    .dashboard-header {
        flex-direction: column;
        gap: 20px;
        padding: 24px;
        margin-bottom: 32px;
    }

    .dashboard-title {
        font-size: 1.75rem;
    }

    .dashboard-title i {
        font-size: 1.5rem;
    }

    .btn-new-ticket {
        width: 100%;
        justify-content: center;
        padding: 14px 28px !important;
    }

    .stat-card {
        padding: 28px 24px;
    }

    .stat-card .stat-icon {
        width: 64px;
        height: 64px;
    }

    .stat-card .stat-number {
        font-size: 2.5rem;
    }

    .card-header {
        padding: 24px;
    }

    .card-body {
        padding: 24px;
    }

    .table thead th {
        padding: 14px 16px;
        font-size: 10px;
    }

    .table tbody td {
        padding: 16px;
        font-size: 14px;
    }

    main.container {
        margin-top: 100px !important;
    }
}

@media (max-width: 480px) {
    .categories-grid { grid-template-columns: 1fr; }
    .hero-stats { flex-direction: column; gap: 10px; }
    .cta-trust { flex-direction: column; gap: 10px; }

    .navbar {
        padding: 6px 0;
    }

    .navbar-brand {
        font-size: 1.1rem;
    }

    .dashboard-title {
        font-size: 1.4rem;
        flex-direction: column;
        align-items: flex-start;
        gap: 8px;
    }

    .dashboard-subtitle {
        font-size: 14px;
    }

    .stat-card .stat-number {
        font-size: 1.75rem;
    }

    .stat-card .stat-label {
        font-size: 13px;
    }

    main.container {
        margin-top: 90px !important;
    }
}

#cookieBanner {
    position: fixed;
    bottom: 0;
    left: 0;
    right: 0;
    background: #fff;
    box-shadow: 0 -4px 30px rgba(0,0,0,0.1);
    z-index: 9999;
    transform: translateY(100%);
    transition: transform 0.4s ease;
    padding: 20px 0;
}
#cookieBanner.show { transform: translateY(0); }
#cookieBanner h5 {
    font-weight: 700;
    margin-bottom: 8px;
    display: flex;
    align-items: center;
    gap: 8px;
}
#cookieBanner h5 i { color: var(--red); }
#cookieBanner p { color: #6c757d; font-size: 0.9rem; margin: 0; }
#cookieBanner a { color: var(--red); font-weight: 600; }
.cookie-btns { display: flex; gap: 12px; }
#cookieBanner .cookie-btn {
    padding: 12px 24px !important;
    border-radius: 50px !important;
    font-weight: 600;
    border: none;
    cursor: pointer;
    transition: all 0.3s;
}
#cookieBanner .cookie-btn-accept {
    background: linear-gradient(135deg, var(--red), var(--purple)) !important;
    color: #fff !important;
}
#cookieBanner .cookie-btn-accept:hover { transform: translateY(-2px); box-shadow: 0 6px 20px rgba(214,40,40,0.3); }
#cookieBanner .cookie-btn-decline { background: #e5e7eb !important; color: #374151 !important; }
#cookieBanner .cookie-btn-decline:hover { background: #d1d5db !important; }

@media (max-width: 768px) {
    footer { padding: 40px 0 16px; margin-top: 50px; }
    .footer-brand { font-size: 1.2rem; }
    .footer-desc { font-size: 0.85rem; }
    .footer-col { margin-bottom: 24px; }
    .footer-title { font-size: 0.95rem; margin-bottom: 14px; }
    .footer-links a { font-size: 0.85rem; }
    .footer-links li { margin-bottom: 10px; }
    .footer-contact div { font-size: 0.85rem; margin-bottom: 12px; }
    .social-link { width: 38px; height: 38px; font-size: 1rem; }
    .footer-bottom { text-align: center; margin-top: 30px; padding-top: 20px; }
    .footer-bottom p { font-size: 0.8rem; }
    .footer-legal { display: flex; flex-direction: column; gap: 8px; margin-top: 10px; }
    .footer-legal a { margin: 0; font-size: 0.8rem; }
    #cookieBanner { padding: 16px; border-radius: 16px 16px 0 0; }
    #cookieBanner .container { padding: 0; }
    #cookieBanner h5 { font-size: 0.95rem; margin-bottom: 6px; }
    #cookieBanner p { font-size: 0.8rem; line-height: 1.5; }
    #cookieBanner .cookie-btns { flex-direction: row; width: 100%; margin-top: 14px; gap: 8px; }
    #cookieBanner .cookie-btn { flex: 1; padding: 10px 16px; font-size: 0.8rem; border-radius: 10px !important; }
}

@media (max-width: 480px) {
    #cookieBanner h5 { font-size: 0.9rem; }
    #cookieBanner p { font-size: 0.75rem; }
    #cookieBanner .cookie-btn { padding: 9px 14px; font-size: 0.75rem; border-radius: 10px !important; }
}